Full course description
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Video content
Estimated time to complete: 3 hours
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about the course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
After completing this course, you will be able to:
- Discuss the role of emotional intelligence for managers
- Explain why improving emotional intelligence can have a positive impact on managerial performance
- Recognize the importance of emotional intelligence in the successful management
- Discuss the nine key EI factors
- Apply EI factors to business management scenarios
Samad Aidane, MSc. PMP
Cross-cultural Leadership Consultant, Trainer, and Coach
Samad has industry experience that spans telecom, finance, health care, and government projects in the U.S., Germany, Austria, and Belgium, with organizations such as HP, Cap Gemini, Time Warner Telecom, and Telefonica. He holds a Master of Science Degree in the Neuroscience of Leadership from Middlesex University, U.K. His current Ph.D. research in Applied Neuroscience investigates how findings from neuroscience, social science, and behavioral science can inform our understanding of the effect of culture on emotions, cognition, and behavior and their application to leadership and Cultural Intelligence development.
Samad is certified by the Project Management Institute (PMP) and a member of the Social & Affective Neuroscience Society. He has been a featured speaker for organizations such as Nike, Emirates Airlines, and T-Mobile and presented at international conferences, such as Project Management Institute Global Congresses and Oracle OpenWorld.