Full course description
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and present strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Video content
Estimated time to complete: 6 hours
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about the course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
After completing this course, you will be able to:
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilman model of conflict
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviors in the workplace
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes a dangerous conflict and consider methods for handling risky situations
John is the program director for the Conflict and Dispute Resolution (CRES) master’s program at the Knight Law Center. John practiced school-based occupational therapy for many years before pursuing graduate studies in law and public administration. After graduate school he served as associate director for the Disability Law Center of Utah, advocating for individuals with disabilities in a variety of areas including education, public benefits, and housing. Upon moving to Oregon, John held a research faculty position in the University of Oregon’s College of Education, where he directed a consulting unit serving state education agencies across the nation. Prior to joining the Knight Law Center, John oversaw safe and healthy schools initiatives and managed the state mediation program for the Oregon Department of Education. John serves on the board of directors for the Oregon Mediation Association, and the coordinating committee for the Restorative Justice Coalition of Oregon. He holds undergraduate degrees in occupational therapy, psychology, and legal studies, a master’s in public administration and policy, and a doctorate in law. He is currently a co-investigator on a federal research grant focused on integrating restorative justice practices with current school behavior management frameworks.