Full course description
Initiate problem-solving/process improvement/design process with systematic approaches.
Let’s see – “Structured problem solving or -- trial and error — probable successful project -- or successful with a bit of luck. I was able to solve this problem because of this -- or I got lucky. I will sustain the solution and continue to improve like this -- or I hope the solution holds!” Those are your choices when tackling a problem – in other words – get structured in your approach or get lucky. This course trains you in the former. Vegas is for the latter.
Why Take This Course
This course is about how to take the structured route to process and product improvement – and reap the benefits. It teaches the methodologies and, just as importantly, the discipline.
Like the modules that precede this one, whether you want to know how to solve problems or tap opportunities effectively or if you are the road to becoming a process improvement professional, this basic approach is essential.
What You Will Learn
- Learn definitions – Root, proximate, intermediate cause, containment, corrective, preventive action
- Practice systematic problem-solving protocols -- The Scientific Method, PDCA, PDSA, 8 D, DMAIC
- Implement the Ishikawa Fishbone Diagram
- Review the Bubble Chart analysis of fruitful problem-solving paths
- Discuss Pareto Charts
- Review the Five Whys
- Learn about scattering diagrams, positive vs. negative correlation, a correlation coefficient
- Discuss the introduction to process flowcharts and process design analysis
- Review the Failure Modes and Effects Analysis (FMEA)
You will leave this course with:
- What does a structured approach mean and look like?
- Why is it more effective?
- Review the definitions and differences between containment, corrective action, and preventive action and why the last one is best.
- Simple, easy to understand, but powerful problem-solving tools.
- Significant progress on your elected process or product problem-solving project.
Who Should Attend
- Anyone who aspires to continue their training and certification in LSS.
- Anyone who wants to become a skilled problem-solver and realize improvement opportunities.
- Those will want to support large and small problem-solving initiatives that others lead.
- Required for LSS Yellow Belt and higher-level LSS and SPC certification candidates
Course ScheduleDay 1: 8:00 a.m.- 4:30 p.m. Tuesday, August 25, 2020
Course Location: OSU Portland Center, 555 SW Morrison Street, Portland, OR 97204
Managing Partner and Co-Founder NWCPE
Steve Zagarola is a Six Sigma Executive Master Black Belt certified by Mikel Harry – a co-founder of the Six Sigma methodology. Steve has more than 25 years’ experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems, and R&D. He has worked with and provided training and consulting for industries ranging from apparel manufacturing, advanced semiconductors, food and beverage, plastics molding, and wind energy in both the manufacturing and service and administration sectors. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish, and German. Steve also served Six Sigma Program and Quality Manager at Vestas Wind Systems and as Director of Quality for Cascade Microtech and as a Senior Manufacturing Manager at The Coca-Cola Company. He provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. Steve is fluent in English, Spanish, Italian, and German. He earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University and with Dr. Douglas Montgomery.
Principal and Co-Founder NWCPE
Tom has been teaching leadership, kaizen, and Lean Systems for over thirty years in a wide range of industries, including health care, automotive, aerospace, and food processing. He is the President and founder of Lean Manufacturing Tools, co-founder of the Northwest Center for Performance Excellence. He received his original Lean training from first-generation experts including Dr. Shigeo Shingo (co-architect of The Toyota Production System), Hiroyuki Hirano (author and noted JIT expert), Dr. Ryuji Fukuda (member of The Sigma Project in Japan and winner of the Deming Prize), and TPM experts from Japan Institute of Plant Maintenance. Tom has authored several books on Lean, including Lean Tooling, The Five Keys to Lean in Healthcare, 5S for the Office, The Lean Primer, and Value Stream Management. Current and former clients include Multnomah County Clinics, Capsa Solutions, Gerber Blades, Cascade Microtech, Eaton Corporation, Ford Motor Company, Wells Fargo, Lee Blake Precision Tooling, Oregon Department of Corrections, Oregon Department of Transformation, Stanley Tools, Regence Blue Cross Blue Shield, Oregon Primary Care Association, Dana Cancer Institute, Lane County (OR) Medical Clinics, OHSU Internal Medicine and Family Medicine Clinics, Saint Luke’s Medical Center, Hexcel Corporation 7-Up Bottling Company, Gleason Cutting Tools, and Komet America. Tom holds an undergraduate engineering degree from Tufts University, an M.Ed., and a Law Degree. That said, his greatest passion is getting out on the front line and helping people remove obstacles in their daily work life.