Full course description
Understand what Six Sigma is, historical context, benefits, challenges, and relevance.
Any organization or individual can benefit from the application of Lean and Six Sigma. In fact, an organization will lose opportunities for realizing their full potential if either Lean or Six Sigma methodologies are missing. Depending on the nature of the organization and their processes and the role of an individual, some combination of those methods deemed Lean methods and those deemed Six Sigma methods may be most valuable.
This course will sort it all out to enable you to make informed decisions about your Lean Six Sigma journey.
Why Take This Course
You will leave this course enlightened about the richness of the opportunities that await you and your organization for continual improvement. This is the place to get your feet on the ground and prepare for tapping your and your organization’s true potential. At a minimum, you will know what all the hype is about and be an LSS disciple – or, if you chose, you will be on your to becoming a full-fledged practitioner, leader and even an innovator in the field process improvement.
In this module, you will learn what Lean and Six Sigma are, how they are different and how they complement each other. Discover if your passion falls align better with the application of Lean methods or Six Sigma methods or equally with both. Learn how you and your organization will benefit from their application and to stack the deck for success.
What You Will Learn
- Learn operational excellence, the Process Maturity Model, Six Sigma and Lean
- Practice systematic approaches and the historical evolution of Six Sigma and Lean, their essence and differences
- Implement DMAIC, DMADV, IDOV Protocols
- Review Voice of the Customer (VOC)
- Discuss customer satisfaction, customer Loyalty and their significance
- Review Kano Analysis for customer needs classification
- Learn Process vs. Project Oriented Improvement
- Discuss project selection considerations
Who Should Attend
- Those to just want to know what Lean and Six Sigma and Lean Six Sigma are so that there are conversant with others in their organization about continual improvement
- Those who want to better understand what they should emphasize in their journey to becoming a process and product improvement professional
- Those who want to be able to able to support others in the management of process and product improvement initiatives – big and small.
- Required for LSS Yellow Belt, Green and Black certification candidates
Course ScheduleDay 1: 8 a.m.- 4:30 p.m. Tuesday, January 28
Course Location: Online synchronous course hosted on Zoom. Zoom classroom details will be emailed to participants upon registration.
Managing Partner and Co-Founder NWCPE
Steve Zagarola is a Six Sigma Executive Master Black Belt certified by Mikel Harry – a co-founder of the Six Sigma methodology. Steve has more than 25 years’ experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems and R&D. He has worked with and provided training and consulting for industries ranging from apparel manufacturing, advanced semiconductors, food and beverage, plastics molding, and wind energy in both the manufacturing and service and administration sectors. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish and German. Steve also served Six Sigma Program and Quality Manager at Vestas Wind Systems and as Director of Quality for Cascade Microtech and as a Senior Manufacturing Manager at The Coca-Cola Company. He provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. Steve is fluent in English, Spanish, Italian and German. He earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University and with Dr. Douglas Montgomery.
Principal and Co-Founder NWCPE
Tom has been teaching leadership, kaizen, and Lean Systems for over thirty years in a wide range of industries including health care, automotive, aerospace, and food processing. He is the President and founder of Lean Manufacturing Tools, co-founder of the Northwest Center for Performance Excellence. He received his original Lean training from first-generation experts including Dr. Shigeo Shingo (co-architect of The Toyota Production System), Hiroyuki Hirano (author and noted JIT expert), Dr. Ryuji Fukuda (member of The Sigma Project in Japan and winner of the Deming Prize), and TPM experts from Japan Institute of Plant Maintenance. Tom has authored a number of books on Lean including Lean Tooling, The Five Keys to Lean in Healthcare, 5S for the Office, The Lean Primer, and Value Stream Management. Current and former clients include Multnomah County Clinics, Capsa Solutions, Gerber Blades, Cascade Microtech, Eaton Corporation, Ford Motor Company, Wells Fargo, Lee Blake Precision Tooling, Oregon Department of Corrections, Oregon Department of Transformation, Stanley Tools, Regence Blue Cross Blue Shield, Oregon Primary Care Association, Dana Cancer Institute, Lane County (OR) Medical Clinics, OHSU Internal Medicine and Family Medicine Clinics, Saint Luke’s Medical Center, Hexcel Corporation 7-Up Bottling Company, Gleason Cutting Tools, and Komet America. Tom holds an undergraduate engineering degree from Tufts University, an M.Ed., and a Law Degree. That said his greatest passion is getting out on the front line and helping people remove obstacles in their daily work life.