Full course description
Understand the Scientific Method and become an effective improvement leader.
Business leaders who want to create dangerous change within their organizations need more than process maps. If you plan to achieve a severe change, you need a reliable method for flow design and high impact improvement.
In this workshop, you will learn how to identify critical processes that need change and why they need replacement. You will also learn how to create a picture of the future state and a systematic plan for improvement. This workshop is a hands-on overview of that method. By working in teams in a simulated process improvement project, you will experience, first-hand, how improvement can be achieved.
Why Take This Course
- Without a systematic method for improvement, you will never succeed
- Learn efficient process mapping
- Learn how to measure and analyze process flow
- Learn how to plan for and implement improvement activities
- Begin to develop “Improvement Thinking.”
What You Will Learn
- Six Phase Method for process improvement and how to integrate it into an improvement project
- Become an effective improvement leader
- Types of maps: Value Stream Maps, Process Linear, Transactional, Area Maps
- When to use each type of map and Mapping Protocol
- Gap analysis, Categorized Causality, and Fishbone Diagrams
- Various tools, including The Walk of Waste, SMART Goals, Prioritization Matrix, Brainstorming
Who Should Attend
- Appropriate for any industry
- Process owners, improvement project leaders, Lean Six Sigma leaders and practitioners, team leaders, coaches and facilitators
- If you are planning to implement continuous improvement, Lean, Six Sigma, Kaizen, or problem-solving, this workshop is a must
Course ScheduleDay 1: 8:00 a.m. - 4:30 p.m. Friday, September 25, 2020
Course Location: OSU Portland Center, 555 SW Morrison Street, Portland, OR 97204
Managing Partner and Co-Founder NWCPE
Steve Zagarola is a Six Sigma Executive Master Black Belt certified by Mikel Harry – a co-founder of the Six Sigma methodology. Steve has more than 25 years’ experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems and R&D. He has worked with and provided training and consulting for industries ranging from apparel manufacturing, advanced semiconductors, food and beverage, plastics molding, and wind energy in both the manufacturing and service and administration sectors. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish and German. Steve also served Six Sigma Program and Quality Manager at Vestas Wind Systems and as Director of Quality for Cascade Microtech and as a Senior Manufacturing Manager at The Coca-Cola Company. He provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. Steve is fluent in English, Spanish, Italian and German. He earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University and with Dr. Douglas Montgomery.
Principal and Co-Founder NWCPE
Tom has been teaching leadership, kaizen, and Lean Systems for over thirty years in a wide range of industries including health care, automotive, aerospace, and food processing. He is the President and founder of Lean Manufacturing Tools, co-founder of the Northwest Center for Performance Excellence. He received his original Lean training from first-generation experts including Dr. Shigeo Shingo (co-architect of The Toyota Production System), Hiroyuki Hirano (author and noted JIT expert), Dr. Ryuji Fukuda (member of The Sigma Project in Japan and winner of the Deming Prize), and TPM experts from Japan Institute of Plant Maintenance. Tom has authored a number of books on Lean including Lean Tooling, The Five Keys to Lean in Healthcare, 5S for the Office, The Lean Primer, and Value Stream Management. Current and former clients include Multnomah County Clinics, Capsa Solutions, Gerber Blades, Cascade Microtech, Eaton Corporation, Ford Motor Company, Wells Fargo, Lee Blake Precision Tooling, Oregon Department of Corrections, Oregon Department of Transformation, Stanley Tools, Regence Blue Cross Blue Shield, Oregon Primary Care Association, Dana Cancer Institute, Lane County (OR) Medical Clinics, OHSU Internal Medicine and Family Medicine Clinics, Saint Luke’s Medical Center, Hexcel Corporation 7-Up Bottling Company, Gleason Cutting Tools, and Komet America. Tom holds an undergraduate engineering degree from Tufts University, an M.Ed., and a Law Degree. That said his greatest passion is getting out on the front line and helping people remove obstacles in their daily work life.