Full course description
The goal of interim containment actions is to stop the bleeding – to define the problem and try to limit it. Problem effects must be restrained, and prompt action is essential. Our first response should be to protect the customer and the employee. Interim containment actions are a “first aid” that protects them from the problem until we define the root cause and implement permanent corrective actions.
When you begin to travel the path of process improvement, you will encounter problems that need immediate attention. They can’t wait! The good news is that many experts have explored this issue and developed effective models that work. In this workshop, you will learn a fusion of the best strategies – called DOIT! DOIT is an acronym for Define, Open Your Eyes and Mind, identify what to improve, and Act. You will work in small teams (in simulated situations) to identify and solve problems and learn how to coach others to do so.
Why Take This Course
After completing this course, you will be an effective problem solver. You will be well-versed in the DO-IT and PDSA methods and other problem-solving tools – and will be able to help others as well.
- The containment actions and quick hits and why do them now
- The Workplace Scan: How to identify initial problems
- Rapid Hits Improvement: DO IT! Method
- Recommendations and coaching on the next steps
- Tools for improvement, including The Circle of Influence, The Circle of Waste, Checklists, Prioritization Tables, Brainstorming, and The 5 Whys.
- How to use a Kaizen Storyboard to track improvement results visually
- Practice Routine: How to do a Coaching Cycle and Coaching Guidelines.
- Getting Started: transfer what you learned to your project
What You Will Learn
- This course is for everybody interested in improving their workplace. Specially designed for teams.
- Business professionals and practitioners interested in learning how Lean can improve productivity, lead time, and quality and make their day to day activities more comfortable and more fulfilling
- People working with manufacturing or non-manufacturing processes
- Executive management of for-profit and non-profit organizations
- Administrative personnel who own or participate in process development and execution
Who Should Attend
Those who are aspiring to complete a process or product improvement or design project for certification for merely for the intrinsic value of the project. Those who are wanting to complete a process or product improvement or design project for certification for only for the inherent value of the project.
This course is required for those seeking to certify as Green or Black Belt LSS with Six Sigma.
Course ScheduleDay 1: 8:00 a.m. - 4:30 p.m. Friday, November 6, 2020
Course Location: Online via Zoom
Managing Partner and Co-Founder NWCPE
Steve Zagarola is a Six Sigma Executive Master Black Belt certified by Mikel Harry – a co-founder of the Six Sigma methodology. Steve has more than 25 years’ experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems and R&D. He has worked with and provided training and consulting for industries ranging from apparel manufacturing, advanced semiconductors, food and beverage, plastics molding, and wind energy in both the manufacturing and service and administration sectors. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish and German. Steve also served Six Sigma Program and Quality Manager at Vestas Wind Systems and as Director of Quality for Cascade Microtech and as a Senior Manufacturing Manager at The Coca-Cola Company. He provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. Steve is fluent in English, Spanish, Italian and German. He earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University and with Dr. Douglas Montgomery.
Principal and Co-Founder NWCPE
Tom has been teaching leadership, kaizen, and Lean Systems for over thirty years in a wide range of industries including health care, automotive, aerospace, and food processing. He is the President and founder of Lean Manufacturing Tools, co-founder of the Northwest Center for Performance Excellence. He received his original Lean training from first-generation experts including Dr. Shigeo Shingo (co-architect of The Toyota Production System), Hiroyuki Hirano (author and noted JIT expert), Dr. Ryuji Fukuda (member of The Sigma Project in Japan and winner of the Deming Prize), and TPM experts from Japan Institute of Plant Maintenance. Tom has authored a number of books on Lean including Lean Tooling, The Five Keys to Lean in Healthcare, 5S for the Office, The Lean Primer, and Value Stream Management. Current and former clients include Multnomah County Clinics, Capsa Solutions, Gerber Blades, Cascade Microtech, Eaton Corporation, Ford Motor Company, Wells Fargo, Lee Blake Precision Tooling, Oregon Department of Corrections, Oregon Department of Transformation, Stanley Tools, Regence Blue Cross Blue Shield, Oregon Primary Care Association, Dana Cancer Institute, Lane County (OR) Medical Clinics, OHSU Internal Medicine and Family Medicine Clinics, Saint Luke’s Medical Center, Hexcel Corporation 7-Up Bottling Company, Gleason Cutting Tools, and Komet America. Tom holds an undergraduate engineering degree from Tufts University, an M.Ed., and a Law Degree. That said his greatest passion is getting out on the front line and helping people remove obstacles in their daily work life.